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Screenshot from IMS PREMIUM with workflow to customer message

Consistently digital - Seamless flow of information from capture to completion

Sustainable. Simple, workflow-based and consistent complaints processing.
Use the unused potential of constructive customer complaints to optimise your services and products! With the IMS solution "Customer Complaints", you will be able to handle your complaints process digitally and automatically throughout, if desired with a link to your ERP system.
Easy capture and editing
Solution tailored to customer requirements
Logical structure using workflow

Distribute tasks and content automatically

Increased efficiency through digitalised processes
Uncover innovation potential through evaluations with bundled information
Integrated measures workflow
Add documents to each substep
Solution offerings for every strategy and every business area

Solution offerings for every strategy and every business area

Regardless of which industry your company is active in or which products or services you offer - IMS PREMIUM offers solution packages for all requirements. The flexible combination options, which can be activated within the shortest possible time, can be used to cover rapidly changing business areas, but also to support long-term strategies.
Benefit from well thought-out processes of a complete software and use exactly those solutions which simplify your everyday life and the everyday life of your employees. From simple holiday applications to automated risk management and cross-site audits - we offer you the right solution for your challenges at all times.

Any questions?

Download additional information or contact us without obligation.
We look forward to hearing from you.